Last updated: October 30, 2026
Veilbrook subscriptions are sold and billed by Paddle.com Market Ltd as the Merchant of Record. Paddle handles payment processing, invoices, applicable taxes, cancellations, refunds and chargebacks. Paddle’s Buyer Terms and the mandatory rights available in your jurisdiction apply.
1. Cancel a subscription
You can cancel from the Paddle customer portal linked from your Veilbrook billing page. Cancellation stops future renewals; unless stated otherwise, access continues until the end of the billing period already paid. Cancelling does not by itself create a refund for the current period.
2. Refund requests
If you believe you were charged in error, or you are entitled to a refund under applicable law or Paddle’s Buyer Terms, contact support@veilbrook.com with your account email, the Paddle transaction or invoice reference, and the reason. We will review the request with Paddle and respond within a reasonable time. Do not send card numbers or passwords by email.
3. Statutory rights
Nothing in this policy limits mandatory consumer rights, including rights that may apply in the European Union, the United Kingdom, or your US state of residence. Where a statutory cooling-off or cancellation right applies, it prevails over this summary.
4. Chargebacks
Please contact us before initiating a chargeback so we can try to resolve the issue. Paddle may ask for information needed to review a payment dispute.
5. Contact
Veilbrook is operated by Nwbrains LLC (Wyoming, USA), trading as Veilbrook.
Support: support@veilbrook.com
Privacy: privacy@veilbrook.com
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